S&T Services Polska has a network of 13 service&maintenance offices, which makes it possible to reach any location in Poland within 4 hours since a failure is reported. Services are provided in a 24/7/365 mode. S&T’s support team handles over 70,000 incidents every year.
S&T Services Polska has an experienced sales and engineer team that provides help at the stage when a solution is selected and, later, implemented. It is also a group of highly qualified engineers that support the Customer’s IT infrastructure every day when it is used in a live production environment.
S&T has at its disposal a team of Service Delivery Managers who possess rich experience in maintenance service management. The team includes SDMs with ITIL Expert certificates. ITIL (Information Technology Infrastructure Library) is a methodology of managing IT services that is accepted all around the world. Over the past decade or so, the library has become an uncontested world standard in IT Service Management. S&T’s Polish SDM team is responsible for both local and international maintenance agreements.